Terms & Conditions

Version 20 april 2026 — Eurolight Aalsmeer B.V., trading as By Nance

Article 1 — Definitions

Seller: Eurolight Aalsmeer B.V., trading as By Nance, established at Kromme Wae 15, 1398 DD Muiden, Chamber of Commerce (KvK) 34118841, VAT NL{TODO-BTW-nummer}B01.
Consumer: a natural person not acting in the course of a business or profession.
Business customer: a legal entity or natural person acting in the course of a business or profession (registered with a Chamber of Commerce).
Customer: consumer and business customer together.
Products: silk flowers, arrangements, vases and other interior items offered by Seller.

Article 2 — Seller identity

Eurolight Aalsmeer B.V.
Trading name: By Nance (Eurolight-living)
Address: Kromme Wae 15, 1398 DD Muiden, The Netherlands
Showroom: TICA Aalsmeer, Blauwe Hal H7 & A18
KvK: 34118841 · Establishment no.: 000018872131
VAT ID: NL{TODO-BTW-nummer}B01
Phone: +31 6 5347 7654 · E-mail: info@eurolight-living.nl

Article 3 — Applicability

These Terms apply to every offer and every contract between Seller and Customer. Deviations apply only when confirmed in writing. Purchasing terms of business customers are expressly rejected.

Article 4 — Offer

All images are indicative; silk flowers are handmade and slight variations in colour and shape are part of the craft. Obvious typographical errors do not bind the Seller.

Article 5 — Formation of contract

The contract is formed upon order confirmation by the Seller. The Seller may refuse an order without stating reasons or impose delivery restrictions.

Article 6 — Prices

Consumers: all prices are in euro, VAT included, shipping excluded (unless stated otherwise).
Business customers: prices are shown excluding VAT after login. Business customers with a valid EU VAT ID outside the Netherlands may qualify for the reverse-charge mechanism (0% VAT, Art. 138 EU VAT Directive).
VAT numbers are validated through the VIES system. If the VAT number is invalid, Dutch VAT (21%) applies.
Prices may be changed by the Seller; confirmed orders remain at the agreed price.

Article 7 — Payment

Consumers: payment in advance via iDEAL, credit card or Bancontact (through Mollie). The order is produced and shipped only after payment.

Business customers: payment in advance via iDEAL or on invoice within 14 days of invoice date (after approval of the business account). Late payment triggers statutory commercial interest (Dutch Civil Code art. 6:119a) plus €40 collection fee, without further notice of default.

Article 8 — Delivery

Standard delivery within the Netherlands is 24–48 hours on working days via PostNL. Delivery to Belgium, Germany and other EU countries on request. Risk of damage or loss passes to consumers upon physical handover; to business customers upon handover to the carrier (CIF Aalsmeer).

Article 9 — Right of withdrawal

Consumers only: you have a 14-day cooling-off period after receipt of the product to withdraw from the contract without reason. To exercise this right, send an unambiguous statement within that period to info@eurolight-living.nl. You then have a further 14 days to return the product.

Excluded from withdrawal: custom-made bouquets or arrangements, products individually composed at your request, and products that by their nature are non-returnable.

The consumer bears the direct cost of return shipping, unless stated otherwise. Products must be returned undamaged, unused and in original packaging.

Business customers have no right of withdrawal. Returns are only possible with the Seller's prior written consent; return shipping costs and a 15% restocking fee are at the business customer's expense.

Article 10 — Complaints

Consumers: complaints about damage or defects must be reported within a reasonable time (in any case within 2 months) of discovery, in writing to info@eurolight-living.nl, with photographs.

Business customers: must report visible defects within 48 hours of receipt and hidden defects within 5 working days of discovery, with photographs. After this period, the product is deemed accepted as conforming.

Article 11 — Warranty & conformity

Under normal use, silk flowers retain colour and shape for many years. The Seller guarantees conformity in line with statutory provisions for consumers (Dutch Civil Code art. 7:17). For business customers, warranty is limited to visible manufacturing defects and runs for 12 months after delivery.

Article 12 — Retention of title (business customers)

All delivered products remain the property of the Seller until the business customer has paid in full. Until then, the business customer must store the products with care and as identifiably the Seller's property.

Article 13 — Liability

Seller's liability is limited to direct damages and to the amount paid out by its insurer, or in the alternative to the invoice amount of the order concerned. For business customers, liability for consequential, business, lost-profit or immaterial damages is expressly excluded. Nothing in this article limits the statutory rights of consumers.

Article 14 — Force majeure

In case of force majeure (including transport delays, raw-material shortages, strikes, pandemics, government measures), the Seller is not liable for delay or non-performance.

Article 15 — Governing law & disputes

Dutch law applies to all contracts. The UN Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded. Disputes with consumers are submitted to the competent court of the consumer's domicile or, at the consumer's option, to the Geschillencommissie Thuiswinkel (www.sgc.nl). Disputes with business customers are submitted exclusively to the District Court of Noord-Holland, location Haarlem.

Article 16 — Changes

The Seller may amend these Terms. The most recent version is published on nanceshop.easeo.nl and applies from the stated date. For ongoing contracts, the terms valid at the time of ordering continue to apply.

These Terms are drafted in line with Dutch law (Dutch Civil Code books 6 & 7), the Consumer Rights Directive (2011/83/EU) and the Distance Selling Act. Questions? Contact us: info@eurolight-living.nl · +31 6 5347 7654.